FAQ

Just A Girl Luxe Hair

Frequently Asked Questions

Find answers to our most common questions below. We’re here to make your shopping experience smooth, clear, and luxe from start to finish.

How long is processing time? +

Processing time is the time needed to prepare your order before shipment.

Please allow the stated processing timeframe listed on the website before your order is shipped.

How long does shipping take? +

Shipping time begins after processing is complete.

Delivery speed depends on the shipping method selected at checkout and the carrier in your area.

Do you offer refunds or exchanges? +

Due to the nature of hair extensions and wigs, all sales are typically final.

Please make sure you review your order carefully before checking out. If there is an issue with your order, contact us as soon as possible.

Can I change or cancel my order after placing it? +

Once an order has been placed, changes or cancellations may not be guaranteed.

If you need help with an order, please email us immediately and we’ll do our best to assist before it ships.

Do you ship internationally? +

If international shipping is available on the website at checkout, then yes.

Please note that customs fees, duties, or import charges are the responsibility of the customer.

How can I contact customer service? +

You can contact us by email for order questions, support, or general inquiries.

Email: justagirlorg1@gmail.com

Still have questions? Please reach out and we’ll be happy to help.