Store Policies

Privacy Policy

We respect your privacy and are committed to protecting your personal information. When you make a purchase, we collect information such as your name, billing/shipping address, email, and payment details.

Your information is used strictly to: • Process and fulfill orders • Communicate with you • Improve your shopping experience

We do not sell or share your personal information with third parties except as necessary to fulfill your order (shipping carriers, payment processors, etc).

By using this website, you consent to our privacy practices.

Terms of Service

By accessing this website and purchasing from us, you agree to all terms and policies listed. We reserve the right to update or modify these terms at any time without prior notice.

You agree not to misuse this website, attempt fraud, or violate any laws.

All Sales Final Policy

Due to the nature of our products (hair extensions, wigs, and beauty items), ALL SALES ARE FINAL.

We do NOT offer refunds, returns, or exchanges under any circumstances unless you receive the wrong item.

Please ensure your order is correct before checkout.

Dispute & Chargeback Policy

By completing your purchase, you agree that all transactions are final and legally binding.

Customers agree NOT to file chargebacks, disputes, or claims through their bank or payment provider for reasons including: • Dissatisfaction • Buyer’s remorse • Misunderstanding of product details

Any disputes filed without contacting us first will be considered fraudulent. We reserve the right to: • Provide proof of agreement to your bank • Ban future purchases • Take legal action if necessary

By purchasing, you waive your right to unjustified disputes.

Shipping Policy

Processing time is required before shipment. Please allow the stated processing time listed on the product page.

Shipping time begins AFTER processing is complete. We are not responsible for carrier delays, lost packages, or incorrect shipping addresses entered at checkout.

Returns & Exchanges

Due to hygiene and product safety, we do not accept returns or exchanges.

If you receive a defective or incorrect item, you must contact us within 48 hours of delivery with proof.

Contact Policy

For all inquiries, please contact us via email.

Response time: 24–48 business hours.